Cards gained from wild packs cannot be disenchanted

Cards that I gained from purchasing wild packs and that are already in my collection cannot be found as new extra cards, so it is impossible to disenchant them. This seems like a waste of extra cards for me because I already have them but cannot disenchant them to forge a new card. Please fix this bug immediately. I am very disappointed with this payment because it feels like my cards are being taken away and forced to be lost in the unknown nets of technical bugs.

This forum is to report bugs in the Desktop App, i.e. the Battlenet Launcher.
From your talk of cards, I presume you’re on about Hearthstone so…