Can't see games under 'GAMES' tab BLZBNTBNA00000005

Desktop App Tech Support
1

Hello,

I’m having problems with my Battle.net launcher where I can’t see my games under the ‘GAMES’ tab. I’ve tried restarting the launcher and my PC several times. I’ve tried uninstalling and re-installing but then it wouldn’t let me re-install.

It comes up with the following message on the ‘GAMES’ tab:
An error occurred while loading game information:
Whoops! Looks like something broke (or crashed). Please try restarting Battle.net and/or your computer.
More help: BLZBNTBNA00000005

It came up with the following message when I tried re-install:
We’re having trouble launching the Blizzard Update Agent. Please wait one minute and try again. If it happens again, try restarting your computer or reinstalling Battle.net.
More help: BLZBNTBTS0000005C

When I uninstalled the launcher, I followed all the steps and made to sure delete everything.

When I tried to reinstall it, it got stuck on ‘Updating Battle.net Agent ’ and then came up with the latter error message after roughly 5 - 10 minutes.

My boyfriend tried to fix it, and he went on to delete everything, including World of Warcraft and he eventually did get the launcher to work again. It did have some problems locating my games, and I had to locate them manually after every restart, but apart from that, it worked fine.

However, yesterday, I tried playing CoD Warzone and my game suddenly crashed. It completely froze my computer for a solid 5 minutes. Then, the launcher broke again and now I have the same error as I did before. (BLZBNTBNA00000005)

It takes several minutes for me to launch Battle.net. Sometimes, the GAMES tab does work, but more often than not, it just won’t load at all.

For information, my Windows Explorer/File Explorer is also extremely slow and takes a long time to load and move files, etc. I’m not sure if the problem is related.

I really don’t know what to do. I’ve been thinking about completely resetting my computer and doing a fresh install of everything, but I really don’t want to do that if I don’t have to.

Has anyone experienced this kind of problem? Can anyone help me? Please? :sob:

2

Having the same problem here cant uninstall or fix the Client

3

Also having the same issue for the past week

5

Hello world, sorry to recurrent an old post but I have this issue as well and I created a temporary fix. I’m not sure why it keeps happening and if anyone out there knows then it would be really helpful to me. In this meantime, if you have this issue: copy the batch text below at the bottom of this post, paste it into Windows Notepad, and save it as battle-net-fixer.bat. The name of the file doesn’t matter really, so long as you can recognize it and it has the .bat extension.

Next, make sure the Battle.net launcher is closed, run the batch file as an Administrator, and reboot by pressing Enter at the end of running the script. If you need to close the script without rebooting for some reason, just press Ctrl+C instead of Enter. I’ve put a check in it so that it won’t run unless there’s Admin privileges so you don’t run it improperly by accident.

Kind of annoying to run this and reboot my computer every time I get the BLZBNTBNA00000005 error, but it’s my only solution at the moment until someone figures out the cause.

:arrow_down: battle-net-fixer.bat :arrow_down:

@echo off
Title Battle.net Update Agent Fixer
color 1f

:: Check Admin Rights
NET SESSION > NUL 2>&1
IF %ERRORLEVEL% EQU 0 (
    REM Admin privileges detected.
) ELSE (
    ECHO Please run with admin privileges. Exiting...
    PING 127.0.0.1 > NUL 2>&1
    EXIT /B 1
)

:: WMI Reset
echo Stopping Windows Management Instrumentation Service...
net stop winmgmt /y >NUL
echo Resetting WMI Respository and Rebooting Service...
winmgmt /resetrepository >NUL
echo Rebooting IP Helper Service...
net start iphlpsvc >NUL
echo Rebooting Intel Dynamic Application Loader Host Interface Service...
net start jhi_service >NUL
echo Rebooting Hyper-V Virtual Machine Management Service...
net start vmms >NUL

:: Network Reset
:: Use commands listed on Get-Command -Module NetTCPIP if netsh becomes deprecated
echo Resetting IPv4 configurations...
netsh int ipv4 reset C:\resetlog.txt >NUL
echo Resetting IPv6 configurations...
netsh int ipv6 reset C:\resetlog.txt >NUL
echo Resetting Winsock Catalog...
netsh winsock reset >NUL
echo Flushing DNS...
ipconfig /flushdns >NUL
echo Press enter to reboot ^>
pause >NUL
shutdown /r /t 0 >NUL
6

How disgusting, it is not possible that I connect to the wifi of another network to download 36G of update and it crashes!!! It is shameful