Can't see all friends online on Battle.Net App

Hi,

in some cases I can’t see friends online in battle.net. Now that the appear offline feature no longer exists, that can’t be the issue.

In some cases, it says they have been offline for 14 days or longer, but i know they’ve been online that same day and/or were online at the time of looking.

I can add their ingame characters and they show online, but their bnet still does not even though their status is ‘green’ online too.

We’re both in the same EU region so there’s no issues there and i’m a bit stuck as it doesn’t appear to affect everyone.

Any ideas how to fix it?