Can't play with other players - can't add friends

I am wondering when the game is said to be able to be played between people on phones or PC computers why I can no longer play with a friend.

Sometimes one of us uses a computer & the other a phone and right now I can’t see his character though technically we are standing in the same exact area.

I also can’t add him as a friend on the game.

Please advise.

cause you or your friend cheated and they got ya!

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