Cant play any games on blizzarrd

keep getting error BLZBNTAGT00000841 i have done all the steps it tells me to do but no luck can i get any help with this

Hey there!

This specific error can be caused by a conflicting third-party program (such as antivirus), damaged/corrupted local files, or an issue with your Operating System permissions. The following steps will help narrow it down:

  1. Fully update or temporarily uninstall antivirus programs which may be interfering with your connection to the patching server. If you’d like more information on troubleshooting security applications, click here

  2. Reinstall the Desktop App with these steps:

    Uninstall the Blizzard App (skip Step 6 for now, we will re-install later).

    • Next (before re-installing) let’s delete any, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):

    • Press Windows Key + R and type: %LOCALAPPDATA%. Delete any, Blizzard, and/or Blizzard Entertainment folders.
    • Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. Delete any, Blizzard, and/or Blizzard Entertainment folders.

    • Finally, re-install the App.

If the error persists, many potential problems related to your installation of Windows can be resolved by creating a new administrator account, logging into it, and testing on the new account.

If the issue is fixed on the new Admin account, this could indicate damaged or missing Windows system files or an issue with how the old user account is configured. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. You can also work with Microsoft’s Support to troubleshoot the problem with the old account if preferred.

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