Can't level up stuck at 799

My character is stuck at level 799 and i should be able to level up to 899. This has been on going for over a week. I have done everything to complete hell VIII and nothing has helped.

Have someone break you thru your Helliquary bosses. You HAVE to beat your H8 Helliquary bosses to unlock Inferno, and you will be rewarded all those levels that you’ve been missing

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