Cant get authenticator removed

Im willing to give a photo id and everything needed to get my account back, ive tried doing so. For some reason its not letting me. Ive been trying for weeks now to no avail. I just want the dang authenticator removed so that i can download and install diablo again. I couldnt put jn a ticket without logging in, when i tried to login (with the falid password and email address) it still wouldnt let me in. I ended up creating this account to try to submit a ticket and it still wouldnt let me. Maybe someone in here can help me in this situation. Maybe some way to get jn contact with the support team to actually start playing one of my favorite games again?