i noticed that i did not think about the folder with all the replays , saves and everything (somewhere in “documents”). and in deed they did not have the administrator autorisation and i could not give it to them.
But i simply renamed the " name of the game" folder inside the " documents" folder and then i could do the update i needed and i went back to “documents” to see that a new folder had been created after that i just had to copy and paste all my saves and replays from the old folder into the new one.
Tried to clear the classic/Logs folder, and that unlocked the situation for me. I managed to update the game and log into my realm for the first time in a few days.
The security permissions on the Heroes of the Storm folder in Documents had been stripped. No user/user group had rights to delete/modify this folder.
Used my admin account to take ownership of the folder. This allowed me to change the permissions to allow administrators Full Control. Which allowed me to delete it.
Tried again all the forced admin rights options, including “enclosed items” option, still bugged during update. It now mimiks a start, then fail after fectching 728/760 indices.
Note that I am playing the game from an external SSD, so it is not even an issue of local glitch, it is straight-up a bug from the bnet launcher. Also tried to completely delete bnet launcher and reinstall it, including everything related to Blizzard in my Shared folder. Still no fix.
We are closing on the SECOND WEEK of this bug. I wish I could treat my own clients as you treat yours, this is unbelievable.
the solution is ( la solucion es) / first step (primer paso) open the folder my documents or documents in windows (abre la carpeta mis documentos o documentos en windows ) second step (segundo paso) locate the folder named StarCraft II (localiza la carpeta llamada StarCraft II) and cut it to the windows desktop (y cortala al escritorio de windows) third step (tercer paso) rename star craft ii folder on windows desktop as sc2 (renombra la carpeta star craft ii en el escritorio de windows como sc2) final step (paso final)
open battle net and repair starcraft, if you uninstalled the game reinstall starcraft and play again (abre battle net and repara starcraft, si desinstalaste el juego reinstala starcraft y vuelve a jugar)
I’ve been down for a week with this issue with WOW retail on a MAC running OS 11.6.1. Tried most of the fix suggestions in this thread but nothing was working.
Finally bit the bullet, and did the delete and reinstall of the game today, fixed the problem and everything is working fine.
I’ve tried deleting every game and bnet, reinstalling, repairing folders, any workarounds on the five threads I’ve seen. I gave up and unsubbed from WoW and I can’t even play Overwatch. Even when I reinstall it just starts “scanning” games again, as if the files for the games I’ve uninstalled even exist! Awesome.
thank you this fixed the problem, would give you more upvotes if possible the client wouldn’t let me update starcraft 2 either, I deleted it then it wouldn’t let me re-install it either, this problem is not limited to wow tbc
I was having the exact same issues with StarCraft 2. For me the cause of the problem was my “Documents” folder. Windows badly messed up my permissions.
The default location is C:\Users\YourComputerUserName\Documents
Right click it and go into properties, then Security. Click the ‘Advanced’ button.
Next to Owner: it should say your username. If it’s something weird like S-12353-1215532-112325-0000 or such there’s your problem. The Documents folder is owned by a lost user account. Change the Owner to yourself and make sure below that ‘Administrators’ and yourself have ‘Full Control’ access, and that under ‘Applies To’ it says “This folder, subfolders, and files” then click Apply.
Having BLZBNTAGT00000841 error issue as well. Running Linuxmint 20.2 Uma. Retail, classic and classic_era ran fine via Battle.net until the last patch file update came through. Hearthstone works fine via battle.net but none of the wow games as the app asks to be signed in as admin. I cannot find a fix for this on Linux forums at this point.
I was already sick of fetching CDN error, and already was ready to reinstall MacOS.
Finding your solution was a blessing.
Giving administrative rights to “Data” folder works like a charm.
Many thanks to Google magic search engine
And many thanks to you! You are the best!