Cannot install Battle.net desktop app Singapore


#1

using Windows 10 Home,

deleted “C:\ProgramData\Battlenet” as per reinstall instructions from “/support/en/article/34719”

when i try to run the installer, it instantly fails with this error code BLZBNTBTS000007D0

when restoring the folder “C:\ProgramData\Battlenet” from Recycle Bin and running installer again, the installer proceeded to ask for installation location, but the download progress never got above 0%. A while later i get this error BLZBNTBTS0000004A


#2

i am having the same issue. cant seem to find a fix.


#3
I 2019-09-11 10:51:44.769188 [Main] {1358} Battle.net Setup 1.16.3.2988 started. 
I 2019-09-11 10:51:44.769528 [Main] {1358} Running from: C:\Users\usr\Downloads\Battle.net-Setup.exe
I 2019-09-11 10:51:44.769708 [Main] {1358} Configuration: locale=enGB uid=battle.net
I 2019-09-11 10:51:44.769967 [Main] {1358} Running as admin
I 2019-09-11 10:51:44.770825 [Main] {1358} Embedded data found in binary: 
I 2019-09-11 10:51:44.771145 [Main] {1358} Session hash generated. hash=14755370741653249901
D 2019-09-11 10:51:44.772245 [Analytics] {1358} Analytics request sent. type=BNET.BI.SessionGenerate
D 2019-09-11 10:51:44.774082 [Analytics] {1358} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2019-09-11 10:51:44.774266 [Main] {1358} Entering main loop.
I 2019-09-11 10:51:44.774383 [Main] {1358} Bootstrapper State: STATE_CHECK_ENVIRONMENT
I 2019-09-11 10:51:44.775101 [Main] {1680} UI State changed to: UISTATE_RUNNING_BOOTSTRAP
D 2019-09-11 10:51:44.777828 [Main] {1358} Checking permissions on path: C:\ProgramData\Battle.net depth=-1
D 2019-09-11 10:51:44.780194 [Main] {1358} Checking permissions on path: C:\ProgramData\Blizzard Entertainment depth=2
D 2019-09-11 10:51:44.781616 [Main] {1358} Elevation is unnecessary. The current user is an administrator.
I 2019-09-11 10:51:44.781709 [Main] {1358} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2019-09-11 10:51:44.781826 [Main] {1358} Checking for bootstrapper updates.
I 2019-09-11 10:51:44.781892 [Main] {1358} Progress zone changed to: ZONE_REPLACESETUP
I 2019-09-11 10:51:44.781964 [TactProduct] {1358} Fetching remote version info for bts
I 2019-09-11 10:51:44.786078 [Main] {1680} Active screen changed: bootstrap
I 2019-09-11 10:51:44.793603 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.106.19:1119 for server http://sg.patch.battle.net:1119
I 2019-09-11 10:51:45.254130 [Main] {1358} We are currently up to date.
I 2019-09-11 10:51:45.254175 [Main] {1358} Bootstrapper State: STATE_EXTRACT_AGENT
I 2019-09-11 10:51:45.254261 [Main] {1358} Agent is missing. Will download Agent.
I 2019-09-11 10:51:45.254284 [Main] {1358} Progress zone changed to:  ZONE_INSTALLAGENT
I 2019-09-11 10:51:45.254304 [TactProduct] {1358} Fetching remote version info for agent
I 2019-09-11 10:51:45.256718 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.106.19:1119 for server http://sg.patch.battle.net:1119
E 2019-09-11 10:51:45.716711 [TactProduct] {1358} Branch not found in build config, sg
E 2019-09-11 10:51:45.716758 [TactProduct] {1358} Branch not found in build config, sg
E 2019-09-11 10:51:46.175283 [TactProduct] {1358} Region not found in config, sg
E 2019-09-11 10:51:46.175363 [TactProduct] {1358} Region not found in config, sg
I 2019-09-11 10:51:46.238701 [Main] {1358} Downloader - {1358} INF: adding network address 203.211.153.11:443 for server https://blzddist1-a.akamaihd.net/
I 2019-09-11 10:51:46.238763 [Main] {1358} Downloader - {1358} INF: adding network address 203.211.153.9:443 for server https://blzddist1-a.akamaihd.net/
I 2019-09-11 10:51:46.303412 [Main] {1358} Downloader - {1358} INF: adding network address 67.26.48.30:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:46.303474 [Main] {1358} Downloader - {1358} INF: adding network address 8.255.131.11:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:46.303523 [Main] {1358} Downloader - {1358} INF: adding network address 8.255.132.11:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:46.303849 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.2:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.303886 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.1:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.303914 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.8:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.303953 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.4:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304041 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.5:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304088 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.6:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304132 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.7:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304176 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.3:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304258 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.2:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304295 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.1:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304330 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.8:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304368 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.4:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304407 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.5:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304444 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.6:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304486 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.7:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.304527 [Main] {1358} Downloader - {1358} INF: adding network address 137.221.64.3:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:46.350052 [Main] {1358} Downloader - {1358} INF: fetch limit exceeded for download ID 3 (5/5 attempts)
E 2019-09-11 10:51:46.350116 [Main] {1358} Downloader - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 3: fetch limit exceeded
E 2019-09-11 10:51:46.350160 [TactProduct] {1358} Download error - DOWNLOAD_ERR_NOT_AVAILABLE
I 2019-09-11 10:51:46.372206 [Main] {1358} Downloader - {1358} INF: adding network address 67.26.53.254:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:46.372253 [Main] {1358} Downloader - {1358} INF: adding network address 8.253.250.126:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:46.372280 [Main] {1358} Downloader - {1358} INF: adding network address 8.253.181.230:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:47.290352 [Main] {1358} ContainerlessUpdate - {1358} INF: build 6c0b7788cbe82823af202115a610ff1f, cdn 209f859721a4c12bc3fb252653df6817
I 2019-09-11 10:51:47.290410 [Main] {1358} ContainerlessUpdate - {1358} INF: path C:/ProgramData/Battle.net/Agent
I 2019-09-11 10:51:47.292268 [Main] {f80} Downloader - {f80} INF: adding network address 67.26.53.254:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:47.292338 [Main] {f80} Downloader - {f80} INF: adding network address 8.253.250.126:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:47.292385 [Main] {f80} Downloader - {f80} INF: adding network address 8.253.181.230:80 for server http://level3.blizzard.com/
I 2019-09-11 10:51:47.293432 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.2:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293477 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.1:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293506 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.8:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293533 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.4:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293559 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.5:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293621 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.6:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293650 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.7:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293677 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.3:80 for server http://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.293738 [Main] {f80} Downloader - {f80} INF: adding network address 203.211.153.11:443 for server https://blzddist1-a.akamaihd.net/
I 2019-09-11 10:51:47.293779 [Main] {f80} Downloader - {f80} INF: adding network address 203.211.153.9:443 for server https://blzddist1-a.akamaihd.net/
I 2019-09-11 10:51:47.293859 [Main] {f80} Downloader - {f80} INF: adding network address 67.26.48.30:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:47.293891 [Main] {f80} Downloader - {f80} INF: adding network address 8.255.131.11:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:47.293919 [Main] {f80} Downloader - {f80} INF: adding network address 8.255.132.11:443 for server https://level3.ssl.blizzard.com/
I 2019-09-11 10:51:47.294075 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.2:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294111 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.1:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294147 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.8:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294173 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.4:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294198 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.5:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294223 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.6:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294250 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.7:443 for server https://us.cdn.blizzard.com/
I 2019-09-11 10:51:47.294275 [Main] {f80} Downloader - {f80} INF: adding network address 137.221.64.3:443 for server https://us.cdn.blizzard.com/
W 2019-09-11 10:51:47.350832 [Main] {f80} Downloader - {f80} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 1, (http://us.cdn.blizzard.com/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2019-09-11 10:51:47.385556 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 1 (5/5 attempts)
E 2019-09-11 10:51:47.385618 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 1: fetch limit exceeded
E 2019-09-11 10:51:47.385701 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.385763 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1174): Retry request: '/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f' (0, 18446744073709551615)
I 2019-09-11 10:51:47.520756 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 2 (5/5 attempts)
E 2019-09-11 10:51:47.520818 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 2: fetch limit exceeded
I 2019-09-11 10:51:47.520870 [Main] {f80} ContainerlessUpdate - {f80} INF: A retried request is finished: /tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f (0, 18446744073709551615) from NET_ADDR_NONE
E 2019-09-11 10:51:47.520967 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.521014 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1174): Retry request: '/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f' (0, 18446744073709551615)
I 2019-09-11 10:51:47.605789 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 3 (5/5 attempts)
E 2019-09-11 10:51:47.605852 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 3: fetch limit exceeded
I 2019-09-11 10:51:47.605897 [Main] {f80} ContainerlessUpdate - {f80} INF: A retried request is finished: /tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f (0, 18446744073709551615) from NET_ADDR_NONE
E 2019-09-11 10:51:47.606001 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.606050 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1174): Retry request: '/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f' (0, 18446744073709551615)
I 2019-09-11 10:51:47.682029 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 4 (5/5 attempts)
E 2019-09-11 10:51:47.682080 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 4: fetch limit exceeded
I 2019-09-11 10:51:47.682112 [Main] {f80} ContainerlessUpdate - {f80} INF: A retried request is finished: /tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f (0, 18446744073709551615) from NET_ADDR_NONE
E 2019-09-11 10:51:47.682158 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.682204 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1174): Retry request: '/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f' (0, 18446744073709551615)
I 2019-09-11 10:51:47.809376 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 5 (5/5 attempts)
E 2019-09-11 10:51:47.809442 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 5: fetch limit exceeded
I 2019-09-11 10:51:47.809475 [Main] {f80} ContainerlessUpdate - {f80} INF: A retried request is finished: /tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f (0, 18446744073709551615) from NET_ADDR_NONE
E 2019-09-11 10:51:47.809521 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.809612 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1174): Retry request: '/tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f' (0, 18446744073709551615)
I 2019-09-11 10:51:47.920097 [Main] {f80} Downloader - {f80} INF: fetch limit exceeded for download ID 6 (5/5 attempts)
E 2019-09-11 10:51:47.920145 [Main] {f80} Downloader - {f80} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 6: fetch limit exceeded
I 2019-09-11 10:51:47.920177 [Main] {f80} ContainerlessUpdate - {f80} INF: A retried request is finished: /tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f (0, 18446744073709551615) from NET_ADDR_NONE
E 2019-09-11 10:51:47.920222 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 1181): failed to download data for 'tpr/bnt001/config/6c/0b/6c0b7788cbe82823af202115a610ff1f'
E 2019-09-11 10:51:47.920263 [TactProduct] {1358} NGDP Error: code=2 message=Failed to fetch Build config - 6c0b7788cbe82823af202115a610ff1f
E 2019-09-11 10:51:47.920314 [Main] {1358} ContainerlessUpdate - {1358} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_tact\source\user\tools\containerlessupdate.cpp, line 2467): failed to create the Containerless object
I 2019-09-11 10:51:47.920427 [Main] {f80} Downloader - {f80} INF: HTTP: shutdown requested
I 2019-09-11 10:51:47.920458 [Main] {f80} Downloader - {f80} INF: HTTP: shutting down
D 2019-09-11 10:51:47.921520 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.921634 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.921738 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.921839 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.921950 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.922051 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
D 2019-09-11 10:51:47.922156 [Analytics] {f80} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
I 2019-09-11 10:51:47.922222 [Main] {f80} Downloader - {f80} INF: HTTP: shutdown complete
I 2019-09-11 10:51:47.922262 [Main] {f80} Downloader - {f80} INF: HTTP: shutdown requested
I 2019-09-11 10:51:47.922302 [Main] {f80} Downloader - {f80} INF: HTTP: shutting down
I 2019-09-11 10:51:47.922339 [Main] {f80} Downloader - {f80} INF: HTTP: shutdown complete
E 2019-09-11 10:51:47.923990 [Main] {1358} Handling exception in state STATE_EXTRACT_AGENT: BootstrapperException(code=BLZBNTBTS000007D0, details={message=}
E 2019-09-11 10:51:47.924216 [Main] {1358} Posting exception to controller: BootstrapperException(code=BLZBNTBTS000007D0, details={message=}
D 2019-09-11 10:51:47.924253 [Main] {1358} Bootstrapper thread completed
I 2019-09-11 10:51:47.931349 [Main] {1680} UI State changed to: UISTATE_RUNNING_ERROR
I 2019-09-11 10:51:47.948230 [Main] {1680} Active screen changed: error
E 2019-09-11 10:51:47.949819 [Main] {1680} Reporting error string: BLZBNTBTS000007D0 additionalInfo: 
D 2019-09-11 10:51:47.949989 [Analytics] {1680} Analytics request sent. type=BNET.BI.BootstrapperError
D 2019-09-11 10:51:49.614675 [Main] {1680} The user has asked bootstrapper to quit
I 2019-09-11 10:51:49.619309 [Main] {1680} UI State changed to: UISTATE_SHUTDOWN
D 2019-09-11 10:51:49.619488 [Analytics] {1680} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2019-09-11 10:51:49.634983 [Main] {1680} Bootstrapper is now ready to shutdown
I 2019-09-11 10:51:49.645939 [Main] {1680} Bootstrapper work completed. Shutting down.

The current version installer “1.16.3.2988” will not work. The error log is pasted above for blizzard to debug.

Meanwhile, I have solved the issue by using a old version of the Battlenet installer “1.15.0.2916”