Call of Duty *NEW patch 4/22/2021* - Won't launch

Desktop App Bug Report
28

Well I fix it, making an exception to my sophos AV of the ModernWarfare.exe files… I make this after a Dump of the process seems to point to hitman alert tag it as a malware…

3 Likes
29

0:000> lmvm hmpalert
Browse full module list
start end module name
00007ffadb290000 00007ffadb3ab000 hmpalert (export symbols) hmpalert.dll
Loaded symbol image file: hmpalert.dll
Image path: C:\Windows\System32\hmpalert.dll
Image name: hmpalert.dll
Browse all global symbols functions data
Timestamp: Thu Sep 10 08:25:22 2020 (5F5A1B32)
CheckSum: 0011A8FE
ImageSize: 0011B000
File version: 3.8.0.515
Product version: 3.8.0.515
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: SurfRight B.V.
ProductName: HitmanPro.Alert
InternalName: hmpalert.dll
OriginalFilename: hmpalert_x64.dll
ProductVersion: 3.8.0.515
FileVersion: 3.8.0.515
FileDescription: HitmanPro.Alert 64-bit Support Library
LegalCopyright: © 2013-2020 SurfRight, A Sophos Company
Comments: Incorporates Threatstar Exploit Mitigation Platform (EMP)
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\atlmfc.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\ObjectiveC.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\concurrency.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\cpp_rest.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\stl.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Data.Json.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Geolocation.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Sensors.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Media.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\windows.natvis’
NatVis script unloaded from ‘C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2103.1004.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\winrt.natvis’

Microsoft ® Windows Debugger Version 10.0.21306.1007 AMD64

4 Likes
30

Hope this help everyone with this issue

3 Likes
31

Thank you! That worked for me. Weird that AV didn’t show it was an issue.

1 Like
32

Can you explain what and where you are changing this?

2 Likes
33

this only applied if you have an antivirus or security software… I have Sophos… Check with your AV and make an exception to the file ModernWarfare.exe on your ProgramFiles\Call of Duty Modern Warfare\ModernWarfare.exe

6 Likes
34

I have window defender and tried making an exception for it with no luck sadly.

5 Likes
35

Try the whole path and not just the exe

1 Like
36

Still nothing, even turning off my AV doesn’t work lol. Crazy they haven’t hotfixed this yet

2 Likes
37

You have any other Malware Software installed?

1 Like
38

Nope only windows defender

1 Like
39

Did you go to Task Manager and make sure all COD processes were stopped. I had a few running at the same time.

1 Like
40

Spoke too soon. Got to play one game. Now its back to the same issue.

3 Likes
41

make a dump of the process and check that file with
Windbg preview on microsoft store

1 Like
42

Do they have any support team or anything. Mine is still messed up. Blizzards launcher is fricked

2 Likes
43

Is there a way we can email them? All mine says is “playing now” but nothing shows up on my screen. I disabled my AV just to check and nothing worked. I redownloaded the game and the launcher, nothing. Its like Blizzard chose certain people who aren’t allowed to play because the servers are so full… lmao

5 Likes
44

Probably won’t help. They really take their sweet time to fix anything with this game, and this doesn’t seem like a super widespread issue. I’ve tried everything I can find and still nothing.

45

What am I looking for in the dump?

1 Like
46

any dll or app that the dump make reference…

1 Like
47

Is this what you are talking about?

Information from resource tables:
    CompanyName:      SurfRight B.V.
    ProductName:      HitmanPro.Alert
    InternalName:     hmpalert.dll
    OriginalFilename: hmpalert_x64.dll
    ProductVersion:   3.8.1.496
    FileVersion:      3.8.1.496
    FileDescription:  HitmanPro.Alert 64-bit Support Library
    LegalCopyright:   © 2013-2020 SurfRight, A Sophos Company
    Comments:         Incorporates Threatstar Exploit Mitigation Platform (EMP)
1 Like