Hello,
Does this support article help ?
“Personagem travado caindo pelo mundo” : https://eu.support.blizzard.com/pt/article/28496
You are posting in the wrong forum… this forum is for issues with the Battle.Net Mobile App. For issues with a game, you need to use the forums for your game.
You didn’t say what game this was for… but it looks like it could be World of Warcraft; if so, please be aware that there are no EU forums in Portuguese for WoW.
Perhaps you could:
- submit a ticket (in Portuguese) at
https://eu.support.blizzard.com/pt/help/contact/164/ticket
or
- post on the English EU forums for WoW.
Good luck !