Bought game but says I do not own

I preordered Cod Cold War and played the beta, I purchased on October 16th and have proof of payment. But it will not let me do the predawn load before the release, it only says “prepurchase”. And on it does not show that I have any purchases?

its good for dl cold war ?

lucky you. at least you bought it. I tried three time and could not. I just sat there with blizzards hour glass spinning

I got charged 49.99 and a week later a random charge for 59.99. It says I dont own the game and I have to buy it. Stupid I bought it on Oct 1st