BLZBNTBGS80000011 error

Unable to connect despite following the steps. Have uninstalled and reinstalled battlenet.
Assistance required

2 Likes

Hey there Hyurii! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have a few causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:

  1. Try a DNS Flush to clear out any corrupted or stagnate data.
  2. Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
  3. Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.

If you’re still unable to connect, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. In the “Host” field, enter “us.actual.battle.net” (without quotes).
  3. Start the test and launch the Battle.net Desktop App. Ensure the error occurs while the winMTR tool is running.
  4. After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

Hi. When I try to paste it says it won’t allow me to paste links.

Hey Hyurii, you can post the link fragmented; for example: Pastebin (dot) com/123456

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                 mymodem -    0 |  383 |  383 |    0 |    1 |   13 |    0 |

|                         Ndru-PC.gateway -    0 |  383 |  383 |    0 |    1 |   15 |    0 |

|                   No response from host -  100 |   77 |    0 |    0 |    0 |    0 |    0 |

|                         Ndru-PC.gateway -    1 |  372 |  369 |   14 |   25 |   51 |   27 |

|                         Ndru-PC.gateway -    0 |  383 |  383 |   12 |   26 |   64 |   30 |

|                         Ndru-PC.gateway -    0 |  383 |  383 |   13 |   26 |   58 |   21 |

|Bundle-Ether14.wel-edge903.perth.telstra.net -    0 |  383 |  383 |   13 |   25 |   49 |   19 |

|bundle-ether11.wel-core10.perth.telstra.net -    0 |  383 |  383 |   13 |   26 |   44 |   23 |

|bundle-ether3.fli-core10.adelaide.telstra.net -    0 |  383 |  383 |   43 |   56 |   74 |   62 |

|bundle-ether16.win-core10.melbourne.telstra.net -    0 |  383 |  383 |   50 |   64 |  109 |   64 |

|bundle-ether12.ken-core10.sydney.telstra.net -    0 |  383 |  383 |   62 |   76 |   92 |   81 |

|bundle-ether1.pad-gw11.sydney.telstra.net -    0 |  383 |  383 |   61 |   74 |  128 |   75 |

|                            203.50.13.90 -    0 |  383 |  383 |   62 |   75 |   92 |   70 |

|   i-10102.sydp-core03.telstraglobal.net -    0 |  383 |  383 |   63 |   75 |   92 |   74 |

|   i-10401.sydo-core04.telstraglobal.net -    0 |  383 |  383 |   63 |   76 |   91 |   79 |

|   i-10604.1wlt-core02.telstraglobal.net -    0 |  383 |  383 |  198 |  212 |  239 |  205 |

|   i-10604.1wlt-core02.telstraglobal.net -    0 |  383 |  383 |  233 |  247 |  282 |  247 |

|        i-93.tlot02.bi.telstraglobal.net -    0 |  383 |  383 |  233 |  246 |  299 |  240 |

|  xe-11-2-0.edge1.losangeles6.level3.net -    0 |  383 |  383 |  203 |  215 |  257 |  216 |

|   ae-2-3614.ear4.LosAngeles1.Level3.net -   99 |   78 |    1 |    0 |  221 |  221 |  221 |

|                              4.7.26.166 -    0 |  383 |  383 |  202 |  218 |  280 |  210 |

|              ae1-br01-csla1.as57976.net -    0 |  383 |  383 |  207 |  226 |  349 |  221 |

|                   No response from host -  100 |   77 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   77 |    0 |    0 |    0 |    0 |    0 |

|        et-0-0-0-pe01-swlv10.as57976.net -    0 |  383 |  383 |  208 |  223 |  305 |  219 |

|       las-swlv10-ia-bons-01.as57976.net -    0 |  383 |  383 |  208 |  221 |  273 |  222 |

|                          137.221.105.13 -    0 |  383 |  383 |  207 |  220 |  257 |  226 |

|                         137.221.105.152 -    0 |  383 |  383 |  207 |  218 |  239 |  214 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Ok so this is happening to me now, only i can’t uninstall, or reinstall the game at all. It just stops doing anything. What a bummer! We don’t have a fix for it?

I am having this exact issue and have run thru all troubleshooting suggestions online uninstalled app reinstalled everything from flush dns and more.
I can login to the site without issue but the app doesn’t work. Has been happening for about a day for me

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.100.1 -    0 |  376 |  376 |    1 |    3 |  113 |    2 |

|                           100.127.255.3 -    1 |  372 |  371 |    2 |    8 |  332 |    2 |

|                           200.150.94.29 -    0 |  376 |  376 |    4 |    6 |  111 |    5 |

|                           200.150.94.65 -    0 |  376 |  376 |    3 |   22 |  230 |   13 |

|      trunk11-src1km3a-src1cos.copel.net -    0 |  376 |  376 |    3 |   19 |  215 |   38 |

|embratel-H0-4-1-1-agg01.ctamr.embratel.net.br -    1 |  372 |  371 |    3 |    7 |  379 |    4 |

|                            200.230.25.3 -    0 |  375 |  375 |  122 |  128 |  239 |  129 |

|   ebt-B10-tcore01.ctamc.embratel.net.br -    0 |  375 |  375 |  122 |  129 |  253 |  126 |

|   ebt-B14561-intl02.atl.embratel.net.br -    0 |  375 |  375 |  123 |  129 |  265 |  126 |

|                           200.214.14.11 -    0 |  375 |  375 |  122 |  129 |  359 |  129 |

|                           137.221.75.35 -    1 |  372 |  371 |  166 |  173 |  480 |  167 |

|       xe-0-0-0-0-br01-eqda6.as57976.net -    0 |  375 |  375 |  166 |  173 |  282 |  167 |

|        et-0-0-29-br02-eqda6.as57976.net -    0 |  375 |  375 |  166 |  171 |  312 |  168 |

|        et-0-0-2-br02-swlv10.as57976.net -    0 |  376 |  376 |  179 |  185 |  365 |  180 |

|        et-0-0-1-pe02-swlv10.as57976.net -    0 |  375 |  375 |  165 |  170 |  270 |  166 |

|       las-swlv10-ia-bons-02.as57976.net -    0 |  376 |  376 |  166 |  169 |  296 |  166 |

|                          137.221.105.17 -    0 |  375 |  375 |  164 |  168 |  269 |  165 |

|                         137.221.105.152 -    1 |  372 |  371 |  164 |  168 |  478 |  164 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

There is a lot of bad routing activity in the test, which is controlled by the ISP’s routing peer Telstra. They seem to be sending your data all over their network, so there’s likely a maintenance or other system issue they’re working on. I recommend reaching out to the ISP so they can consult the routing partner (customers can’t contact them directly).

I was having the same issue… 1 work around is using a vpn however connections are much laggier due to higher ping…

The solution I found was changing my dns settings on my internet connection. I was using google dns so not sure why it stopped working but I chose another and it worked. I changed ip4 and ip6 connections

ModernTrader makes a good point. You could try changing to another DNS, like 1.1.1.1 (CloudFlare). It’s in the network settings when you right-click the current connection.

I just had the same issue for the last 2 days. Reinstalling the client, restarting the router and open the firewall did not help.

I flushed the DNS with the cmd command ipconfig /flushdns. Then I set another DNS server in NetworkStatus -> Adapters -> IPv4 Configuration and IPv6 Configuration. In the DNS fields, I entered some Google DNS servers.

Then I restarted and the login succeeded.

Having the same issue. Stuck in this constant loop of update/scan/repair. Have tried DNS flush, new DNS settings, run connection through VPN connected to Australian servers and US servers, uninstalled Battle.net and reinstalled. Seems to be happening with multiple games so it must be an issue with Battle.net and not the game install itself. How about looking into it and fixing it.

1 Like

Ich hatte das gleiche Problem, habe es jetzt aber gelöst, da mein Internetanbieter von der schweiz(Sunrise) das Sunrise protect Home aufgefahren hat. Dieses System läuft vor dem Router und man Sieht oder kann nichts verändern. Deaktiviert dies auf der Sunriseseite (Könnt ihr unter Optionen einstellen, geht ca. 30min bis es Deaktiviert ist).
Danach mĂĽsst ihr noch ĂĽber den CMD die IP releasen https://eu.battle.net/support/de/article/82450.

Danach hat es wieder funktoniert.

Hey danke dir Ambränne. Bin auch bei Sunrise hatte das Surf Protect home aber schon länger im Abo und hatte davor keine Probleme. Scheint so, alsob die da irgendwas rumgeschraubt haben. Dank deinem Lösungsvorschlag funktionierts bei mir auch wieder. Auch Spotify etc.
Danke nochmal