Blizzard Removed "Submit a ticket"

I’ve been trying to get a refund for my Alien Zarya Skin. But I can’t find a place to submit a ticket. I’ve had to have someone walk me through like a child only to find out It’s not there. Either he’s wrong or Blizzard offered a refund until the 9th only to remove the submit a ticket later. That’s foul. Plz help. Blizzards live customer support is an automatic hang up.

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