Blizzard help! reset password

Ok so its not for this acct its for my main acct. I keep opening tickets to reset my PW and they replying back to my email. Then need me to reply back to them by logging into the acct I cant get into to send them more info to reset my password. Is this some kind of joke!!! i also need to change my phone number so i can get the sms text code to log in also HELP HELP HELP…