This is more of a complaint than an actual Dialog.
Activision/Blizzard is really making me angry lately.
It all started with them wanting me to add my phone number to access the free content of warzone. I wasn’t too interested in the game, but wanted to give it a go. Then they told me “Your number cannot be from a different country” or whatever it was error at the time, which was incorrect. My number is and always has been from the US and my blizzard account is listed that as well. Reached out to Customer Support and they gave me the most lazy and bs copy/paste response reiterating things that were on their very unhelpful article of the issue. Showing they didn’t read what I said at ALL and basically just ignored me.
I said whatever and moved on, I was only curious about the game and dislike call of duty games entirely.
However now in World of Warcraft, they won’t let me make titles and other things for custom mythic groups and raids without authentication. I have tried Authentication apps in the past and because they were poorly implemented I was PERMANTELY locked out of multiple games that I paid $60 for in my life time, so when I see the battle.net authentication app having the same amount of 1 star ratings as 5 stars, and people complaining of the things that permanently locked me out of so many games in the past, ya I am skeptical of giving that a go on a game I have played for a literal decade and pooled well over multi-thousand dollars into.
So I tried to do the phone number again, and now the error coming up is that I need to use a Post paid phone, not a pre paid phone.
My phone IS post paid and has been for the past 14 freaking years of my life!!!
EVERYTHING from games, emails to ALL of my professional and business accounts are ALL tied to this number, and it’s the number my entire family and extended family know by heart (all 29 of them!!) so changing my number is literally not even an option.
Tl/dr- I submitted a ticket and am not optimistic blizzard will do anything about it.
I love this game, but I am 10000% ready to leave it for the rest of my life if they don’t fix this. It’s completely messed up to restrict my access to in-game features for a game I paid a TON of money and time for.
I honestly don’t like the way guilds are ran, and I have always ran all of my raids and mythics by filling them from the custom group menu.
I know i’m not the only person dealing with this, so I think we should all honestly think about ditching activision ad blizzard games as a whole honestly if they don’t fix this stuff.
UPDATE:
They just gave me the same copy/paste statement saying that my phone is a pre-paid phone…
They didn’t even take the time to read anything I put into my ticket.
My partner is on the SAME exact phone plan as me, and has the SAME exact model of phone, literally nothing is different in our service/contract/plan, yet their phone number was accepted by blizzard while mine is arbitrarily denied.
Blizzard tries to shift the blame to the customer rather than try to make it right by us in any way at all.
If they truly cared they could lift the barriers in the way of players. The only reason my phone gets denied is on the way they programed their system to flag pre-paid numbers, it’s faulty and isn’t doing it’s job right, hasn’t for the past 2 years maybe more. There are tons of posts like mine out there, and yet it’s a persistent problem.
If a blizzard employee actually skims this, I want you to ask yourself, “Why does their phone number get accepted by EVERY system and EVERY account out there for sms protection, but not with ours?” Because this isn’t an issue with literally any other game/social media/website out there that I am signed up on, just you.
