Blizzard Arcade Collection from Game Pass crashes on load

Blizzard Arcade Collection General Discussion
1

When I launch the Arcade Collection I just installed via Game Pass on my Windows 11 PC it displays a white window, then starts a video, then shuts down/crashes. Any suggestions as to how to work around it?

My PC is running a 2560x1440 desktop. I’ve tried rebooting, reinstalling from GamePass and from Battle.net, launching from both, verifying files/install.

I looked in error.log in the game install directory and it says:
[bnet_fatal] 14:53:44 FATAL bnet.cpp:705:No valid license found for this account

I have the game via Game Pass Ultimate, my Battle.net and Xbox accounts are linked and Battle.net and GamePass apps both recogise my license.

Seems to be a problem with the game failing to recognise the Game Pass Ultimate license to play it.

I found a Blizzard recommendation that you reboot your computer with out the Game pass app running, install the game from Battle.net and then launch the game from the Game Pass app. Tried this, but it didn’t help.

Seems like whatever method the game uses to check the battle.net license doesn’t work with the license provided via game pass, despite battle.net itself recognising the license.

2 Likes
2

I am also experiencing the same issue with the same error.log. For every time I sit here thinking how much I miss WoW, issues like this reminds me why I refuse to give Blizzard my money.

3

I have the exact same issue

4

Same here.

Tried launching from Battle.net
In Administrator mode
Reinstalling the game
Verifying files

Nothing is working. sadge

5

Exact same issue here.

Game downloaded both from Xbox app and from Battle.net
Verified and repaired files on both apps.
Tried executing it as an admin.

Every time the game launches, a white window appears, then goes to full screen, 1 sec of video plays and then crashes.

6

Same here, there should be a solution/answer coming from Blizzard. It is very awkward.

7

Same for me, there is a log file in AppData\Roaming\Blizzard Arcade Collection, showing this [bnet_fatal] 15:08:26 FATAL bnet.cpp:705:No valid license found for this account

8

i switch it Asia region on the battlenet launcher then it works, NA and europe for god know what reason dont work

3 Likes
9

worked for me too - THX m8te !!!

10

this didn’t work for me :frowning:

11

Thanks, Europe her. Changing to Asia worked without reinstalling or restarting Battle.net or computer.