Billing issue with paypal

So ive had me AND my BF use paypal for sub and gifting a sub, i subbed today useing paypal, got an email confirming this transaction as dont. no such think exists on my transacton history… while on his its claiming pending but paypal has taken out the money. if the response is another “contact the other person BS” im not interested… like this is a common issue ive seen with people and would like to know why hes had to waste £10 same as me for somthing thats clearly gone through. like i get it. no live chat means less complaining but does NOT in anyway mean you can lower your standards right away. sort your crap out with paypal like now. :I