My battle.net wont stay connected to the server. I have more then enough internet for this to not be happening. Everyday. Every 60 mins on the dot. I can’t play the games i spent 200+ dollars on with my friends an family. Nothing is on my end an i need help. I even called my provider, nothing.
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having the same issue, anyone checking into this
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I’m having the same issues, and I too have spent lots of money on this game. frankly Call of Duty: Modern Warfare ll, is the only game to do this to me. no other game on my Battle.net has this issue. this issue needs to be solved or I will be forced to ask for my money back.
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my login doesnt work just stays loading cant play any game i payed for 300+ dollars and cant use anything fix this please
today every time I log into a game my connection stops, yesterday I played all day and not I can not be in a game more than one minute
Same issue for me. Thought it was my computer but, all looks well. I have problems when zoning through portals lately. just stops loading and then kicks me out.
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I am showing every server offline when I try to log in. was playing fine and logged off to talk to my daughter and now, I can’t log back in.
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same. it says “no servers available”
It sounds like folks here are discussing different games some mentioning Call of Duty, others talking about no servers (likely for WoW)
This forum is for issues specific to the Blizzard Desktop Application itself. Issues for specific games should be posted in those game specific forums.
Limitations with Blizzard Support for Activision titles.
In regards to Activision, we only handle the distribution of the game client for Activision. We will assist with anything related to the desktop application and anything with the game client that involves purchasing, activating, downloading/installing and launching. Anything that occurs after you can press the play button is going to be addressed through the Activision support portal: Support Options | Activision Support
Now if you are disconnecting from multiple titles especially both Activision and Blizzard titles which are not hosted in the same locations or even managed by the same studios then that indicates a larger internet issue at play (luckily those are usually short lived and resolved pretty quickly.)
If you are experiencing disconnections or trouble connecting to the Blizzard Desktop Application, that is likely a more local issue. In those cases the following troubleshooting should help anything local.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
- Open file explorer/file manager (Right Click Windows Start)
- Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
- Type the following into the address bar (not the search bar): %APPDATA% and press enter.
- Delete the Bnet and blizzard folders inside the appdata folder if they exist.
- Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
- Empty the recycle bin.
- Now reinstall the app to the C: Drive.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.
Many VPNs offer a demo or trial version of their service to allow you test without commitment.
If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.
Do you have the ability to connect the system to a mobile hotspot?
We do not support this setup for playing but it can provide contrast to your normal connection. If you go this route make sure you are on mobile data and not on your wifi network and if you have a limited data plan, restrict your testing to prevent excessive data usage.
There are online guides for most smartphones on how to do this and most carriers can guide you through the setup process as well.
Do you have the ability to try a different computer on the same network? Or, the ability to try your current computer on a different network? This can help us determine if what you are experiencing is due to an network issue or something specifically with your system itself. Give it a shot and see what happens.
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