Hello,
It has now been more than a month since I reported this issue, and I still haven’t received any confirmation that it has been acknowledged or forwarded to the Battle.net mobile development team.
The Battle.net app on my iPhone remains permanently stuck on the “Connecting…” screen and has been unusable for over a month.
The most concerning part is that I cannot access the built-in Battle.net Authenticator because the app itself no longer opens.
This is not simply an inconvenience.
If I ever lose my current PC session or need to sign in again, I could lose access to my account because I have no way to manage or remove the Authenticator.
I do not want the Authenticator to be manually removed by Customer Support.
I want this bug to be investigated and fixed so that I can open the Battle.net app on my iPhone and remove the Authenticator myself.
During the past month I spent a considerable amount of time investigating the issue on my own.
We managed to reproduce similar behavior on another iPhone during Authenticator activation, and another user has also reported similar symptoms.
I documented everything here:
Battle.net forum:
https://us.forums.blizzard.com/en/blizzard/t/crit-error-in-battlenet-ios-app/58694
Reddit discussion:
reddit.com/r/wow/comments/1ucput0/battlenet_ios_app_stuck_on_connecting_after/
The Reddit thread also contains another confirmed report from a different user who experienced the same issue.
At this point I’m simply asking for confirmation that this has been forwarded to the Battle.net mobile development team for investigation.
Even if there is no immediate fix available, I would appreciate knowing that this issue has been acknowledged instead of remaining completely silent for over a month.
Thank you.