Friend has not been playing for a few months, health reasons.
She had to change phones, got a new one - did not transfer data from one to the other (dont ask me I dont know why.)
She is unable to log into game due to the fact she no longer has the phone with authenticator. So now she/we navigate Customer Support and end up in an endless loop for the same questions/options over and over.
She has sent ID, then requested a marriage cert cause her ID was different then her name on account. Currently in Limbo, no contact since then, over a week.
What is normal time frame for responding to issues like this, trying to avoid her buying the game again, and losing all collectibles from before (Headless Horseman mount is one…).
So some clear direction on what she should be doing would help. (Ive already read previous suggestions, and same damn loop, for past 2 weeks.)
Thanks for reading.