Authentication not sent when launching from app


#1

All my Blizzard games send my account authentication info when I launch them from the app except for Starcraft 2. For some reason I have to re enter my battle.net credentials every time I launch it.

I’ve tried deleted my Starcraft II folder in Documents and completely reinstalled the game. I’ve enabled secondary login in services.msc but nothing has worked so far. What can I try next?


#2

Hello Wax :wave:

Sorry to hear you’re running into this authentication issue with StarCraft II… we have been seeing it crop up a bit recently, so please give these steps a look:

  1. In the Battle.net app, select the StarCraft II page
  2. Click the Options drop-down
  3. Select “Show in Folder”
  4. Enter the StarCraft II folder
  5. If you see a “regions” or “regions.xml” file, delete it
  6. Rerun StarCraft II

If you still experience the issue, be sure to post on the StarCraft II Technical Support forum for game-specific discussion and assistance!