Is anyone actually answering these or is it just a basic chatbot trying to answer? How is this exchange real over the last two weeks?
"xxxx -
I’m trying to buy a guild name change but it tells me that theres an error and to try again later. Your service page said to contact support
2 weeks ago
xxxx
It specifically says “An error was encountered. Please come back later”
2 weeks ago
This ticket has been marked as Answered.
2 weeks ago
Eotuesaosp
Greetings xxxx.
Thank you for taking the time to reach out to Blizzard Support. This is Game Master Eotuesaosp, it’s such an honor to hear from a valued and a long-time WoW Adventurer like you!
I understand that you cannot buy a guild name change due to “An error was encountered. Please come back later”, I totally understand how frustrating that must have been for you, I’m so sorry for that. I will do my best to explain things here.
So xxxx, please check the list below to identify the cause of the error and resolve it, then try to buy your service again.
1-Your character received another service before and you never logged in since
-Log in with the character at least once, log out, and try again
2-For Modern WoW characters, the error can occur if:
-Your character is in the Exile’s Reach
-You must complete the introductory storyline and leave the Exile’s Reach before you can buy a Transfer, Faction Change, or Race Change
-You have an unclaimed reward in the Great Vault
-Visit the Great Vault and claim your reward
-You are a member of a Community
-If you are unable to complete a faction change service, logging in to the character and either leaving the Community or giving leadership to another player may resolve the issue.
3-For WoW Classic characters, this error can occur in the following situations:
-If you are trying to transfer to a realm that is full or closed
-You must choose a different realm
-You haven’t logged in to your character in a long time
-Log in with the character at least once, log out, and try again
4-If you tried everything and the issue persists, kindly contact us.
I’ll be waiting to hear from you soon. Until then, take care and have a great rest of your day.
GM Eotuesaosp,
Blizzard Entertainment.
5 days ago
xxxx
Hi I’m still having the issue of an error, come back later for guild name change. None of the above solutions are relevant and its been a week since I last asked for help from support. What can you do to help me solve this issue please.
5 days ago
xxxx
This is on retail, Realm: xxxx, Character: xxxx. The current guild name is xxxx but I want to buy a name change to change it to xxxx.
5 days ago
Voruminth
Hey there, xxxx. Regarding the matter that brings you back to us, first and foremost, thank you for your patience and understanding throughout this process.
After taking a closer look into your case and account, we will humbly request that you take a look into the following article should you have any payment issues on your end: (Not allowed to post the link)
As for the error that showed for you, there could be a few more reasons preventing you from changing the name of the guild, such as the name already being taken on the targeted realm. Should this be the case, you’d be required to use a new name. More information can be checked here as well: (Not allowed to post the link)
We hope we’ve been able to shed some light about this and we want to thank you for your continued support and patience on this matter. If you need anything else in the future, Sean, please do not hesitate to reach out.
⋆˖⁺‧₊☽ Game Master Voruminth ☾₊‧⁺˖⋆
5 days ago
This ticket has been marked as Answered.
4 days ago
xxxx
I can’t even get to the payment screen, the error is prior. I haven’t done a race change or anything on this character, I’ve been GM for more than a week. Can I please for the love of god not get a canned response with a faq and just have someone figure out how you can take my money. This is getting very frustrating.
4 days ago
This ticket was marked as Need More Info. Please provide the requested information.
4 days ago
Eoraerzadu
Hi xxxx,
Thank you for reaching out to Blizzard Entertainment. This is GM Eoraerzadu; I’ll be the one at your service today.
So regarding your concern that you are still unable to add your phone number to your account, allow me to share with you that after double-checking this for you, we have tried our troubleshooting steps on our end, so we kindly ask you to try again.
If the issue persists, ask them to add Battle.net balance and contact us again so we can investigate this for you further and assist you in a timely manner.
We’ll be waiting to hear back from you soon.
Best Regards,
GM Eoraerzadu,
Blizzard Entertainment.
3 days ago
xxxx
I have never put in a ticket regarding my phone number. I’m trying to buy a guild name change. I do not get passed the name change page, it says there is an error and to come back later. I have had various people respond with FAQs to solve this issue and non have worked. I need a solution. I have explained this over and again to various GMs
3 days ago
Recklezzer
Hello there,
Lok’tar my friend! Recklezzer from the Halfhammer tribe greets you.
In this case, we’ll suggest trying out the following steps for placing the order:
• Try to delete the billing profile and re-add it for the purchase
• Try to clear the cookies on your browser, or purchase through a different browser, device or Internet
• Try to purchase game time instead of subscription
• Try to purchase with a different payment method
• Contact the bank and see if there’s anything wrong which caused the transaction failure
Do not hesitate coming back to us if there’s any further question and stay safe!
May your blades never dull.
Lok-Tar Ogar!
GM Recklezzer
3 days ago
This ticket has been marked as Answered.
2 days ago
xxxx
Is anyone actually reading these before responding or are these responses from a chatbot? I’m going to post all these on the forums and see if a real GM responds. All of the last responses are wildly off the mark. This is super disappointing. For the last time I cant even get to the payments tab. The error is before and cookies don’t matter cause I’m trying to buy a guild service in game from the character select screen. unreal
2 days ago
Heulosti
Greetings xxxx,
Thank you for contacting Blizzard Entertainment Support, this is Game Master Heulosti and I will be assisting you today.
I totally understand your frusturation regarding this concern, please try these troubleshooting steps, and wait 48 hours before trying any attempt.
If you tried the steps above, contact your payment provider or try another of our Accepted Payment Methods.
I hope this reply finds you well.
Wish you a wonderful day!
Best regards.
GM Heulosti.
Blizzard Support ✿ڿڰۣ—
2 days ago"