Account lost after GM threat

Just made a group for a dungeon when a GM whispered me threatening to suspend my account. I was unable to reach him and now my account email and password have been changed. I made this account with the same email so I believe it was either stolen or deleted.
I was able to submit a ticket but have been unsuccessful so far. Is this how Blizzard does business now?

GMs don’t whisper you threatening to suspend you. That was someone impersonating Blizzard.

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