hello, today the distribution of a New legendary gem in diablo immortal, but the mistake is that when you click lift and go to the Blizzard store, they don’t give it to you, and the pick up button turns gray
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Hello:
This forum is for reporting bugs with the Battle.Net Mobile App…
For issues on Diablo Immortal, please use the Diablo Immortal forums.
In this particular case, that would be: 
If you check the recent posts, you’ll find a few on that same issue… add your comment on one of those.
Best of luck with this !
Hello! I am also having similar issue. Logged back n game, nothing in mailbox. Went back to battlenet, the button was grayed out and said it was already claimed. Any assistance is greatly appreciated
Hi @yonmarking, thanks for bringing this up.
As noted in the forum guidelines above, game-specific bugs and feedback should be reported in the dedicated forum for that game. Since your issue involves a legendary gem in Diablo Immortal, I recommend posting this directly in the Diablo Immortal Forums. That way, the right team can review the bug, and you’re more likely to receive an official response or solution.
Hope the issue gets resolved quickly!
I am facing the same issue… try several methods but didn’t get any solution