My friend, Eastern Asia server, IGN: 喬森
On the night of September 16th at 12:00 AM, after completing a match, he switched equipment in the armory, and all of his equipped items disappeared. After restarting the game, he had no equipment on him. When he checked the warehouse, he found a few items missing, so he equipped new ones. Then, when he went back to the armory to switch to a different setup, some items were missing again.
He searched in the warehouse, backpack, and mailbox, but couldn’t find the missing items. Additionally, in the other equipment setups in the armory, level 7 gems had turned into level 1 gems. He lost a Lockjaw Gauntlet with 3 level 7 gems (1 yellow and 2 crystals) and a legendary shoulder piece.
This happened around 12:05 AM on September 17th, 2023. He tried troubleshooting by releasing any stuck items, clearing his backpack, checking the warehouse slots, and repairing the client, but the missing equipment and gems could not be found. He has reported this issue to customer support and the bug forum multiple times but has not received a resolution.